Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it: unopened, unused, with the original hygiene seals intact, and in its original packaging. You’ll also need the receipt or proof of purchase.
How to Start a Return
To start a return, please contact us at shop@lavyele.co.
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Return Address: 640 Dixon Road
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Process: If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package.
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Note: Items sent back to us without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon arrival. Contact us immediately at shop@lavyele.co if the item is defective, damaged, or if you receive the wrong product, so that we can evaluate the issue and make it right.
Non-Returnable Items
Due to hygiene and safety reasons, we cannot accept returns on opened or used skin care products. Other non-returnable items include:
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Custom products (special orders or personalized items)
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Sale items
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Gift cards
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-Day Cooling Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. The item must be in its original, unopened packaging with all seals intact.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
If more than 15 business days have passed since we’ve approved your return and you haven't seen the funds, please contact us at shop@lavyele.co.